Warranty Policy

At CHI, we are committed to precision, durability, and the long-term satisfaction of our community. We stand behind the craftsmanship of our products and offer comprehensive warranty coverage to ensure your creative journey remains uninterrupted.

Warranty Coverage by Product Category

Our warranty periods are defined by product type and are designed to meet or exceed international consumer protection standards.

• D. Meter (Luminance Difference Meter) SeriesWe provide a 2-Year Limited Warranty from the date of purchase. This covers any defects in materials or workmanship under normal use.
• Camera Straps & Wrist StrapsBuilt for a lifetime of exploration, our straps carry a Lifetime Warranty. If your strap fails due to a manufacturing defect at any point during its lifespan, we will repair or replace it.
• Other Accessories & GearAll other products are covered by the statutory warranty period required by the local laws of the country or region where the purchase was made.

This warranty strictly covers manufacturing defects, including:

• Component failures or technical malfunctions.
• Material flaws or workmanship errors.
• Hardware or structural integrity issues.

The warranty does not apply to:

• Normal wear and tear (e.g., cosmetic scratches, fading of materials over time).
• Damage caused by misuse, accidents, or unauthorized modifications.
• Loss or theft of the product.
• Products purchased from unauthorized third-party resellers.

To initiate a warranty claim, please contact our support team at info@chinotechs.com with the following information:

1. Proof of Purchase(Order number or receipt).
2. Product Details(Serial number if applicable).
3. Description of the Issue(Including photos or videos to help us diagnose the problem).

Once your claim is validated, we will provide instructions for the repair, replacement, or refund of your item.

CHI honors consumer rights according to the specific regulations of your jurisdiction. In regions where mandatory warranty periods exceed our standard policy, we fully comply with those legal requirements to ensure you are protected.