Help & Support

CHINO Store ships with international Yun express, for tracking, please check https://www.17track.net/en . (7-20 days worldwide shipping,) If you would like to have within 7 days express shipment, feel free to contact us.This would require an extra shipment payment.

All orders over 19.9USD come with FREE shipping.
Shipping costs are 6USD for orders below 19.9USD.

You will receive a tracking number for your shipment by email within 48 hours.

All weekday orders for stocked items will ship within 48 hours . If you would like the item to arrive at a specific date, please indicate this in ‘order notes’ during the checkout process.

The shipping information(Name and Address)will be accepted in ENGLISH.
We regret that we are unable to ship a PO Box address.

As CHINO products are generally quite valuable, please inspect the package upon delivery. If it is damaged or they are parts missing. please contact with info@chinotechs.com within 24 hours of receiving the packag.

CHINO Store accepts credit cards and PayPal using the PayPal network.

Please email to info@chinotechs.com if you have issue when process the payment.

We provide lifetime warranty service for the products.

Please read the instruction manual carefully for correct use and safe storage.

We do not take responsibility for personal injury or damage to the product if these instructions have not been adhered to.

The warranty period of products is 24 months in accordance with EU regulations, 6 months in accordance with US regulations, 12 months in accordance with China regulations.

If there is a problem with the product you receive, please contact us info@chinotechs.com as soon as possible for a replacement or refund. Please do not send defective products back directly, as we are not responsible for the customs duties and shipping charges incurred. Please communicate with us about the specific return process before returning the product.